“I ordered multiple tickets, but only received one by email. What gives?”
Some email programs (especially Gmail) combine similar emails into one thread, making it appear as though you’ve only received one email.
Whatever the case, you can always get to all your tickets by logging into your account. They’ll all be lined up together waiting for you, email or no.
“Where are my tickets?”
If the movie has tipped, they’re in your account.
If the show just now tipped, give it a few hours. We send out notices in batches, so your tickets may not be the first to activate upon tipping.
If they’re not in your account, then it’s likely that the movie hasn’t hit its tipping point yet. Tickets aren’t issued and payments aren’t collected until a threshold of tickets have been sold (i.e., the tipping point). That threshold is normally 150 tickets. Once that 150th ticket sells, you’ll receive an email telling that your tickets are ready. Take a look at the counter on the movie’s page. If the movie is not to its tipping point, your tickets haven’t been issued yet. If the movie doesn’t reach that 150-ticket mark (which is pretty rare), we won’t collect your payment, issue a ticket, or show the movie. We’ll try again next month.
If the movie has tipped but you’re still not seeing your tickets, then send us a note through the Contact page. We’ll chase them down for you.
“My cart keeps emptying out! I can’t check out! My cart won’t update!”
Let me ask this: are you checking the box next to your cart items when you get to the checkout page? If you are, that’s the “remove from cart” box. If you check that, your cart will empty and you’ll be left with an empty cart. You DO NOT want to check that box when you go through checkout (unless you mean to empty your cart).
“Do I have to print out my tickets, or can I just show them to you on my phone?”
Either way works for us! Just be logged into your account on your phone before you reach the door.
“I can’t register an account. Ugh!”
Chances are, you already have an account from a show you caught with us in the past. That’s why you can’t create a new account using the same information. Try resetting your password to get access to your existing account again.
“Are there assigned seats?”
Nope, it’s all open seating. Doors open an hour before the show.
“I can’t make it to the show; do you offer refunds?”
We do, with a few rules. Check out our refund page for details. Or, you can give your tickets to someone else. Tickets are transferrable.
“I bought a 5-Pack…now what?”
The BCM 5-Pack credits your BCM account with 45 points to spend on BCM movie tickets (1 point = $1 toward purchase). To use your points, follow these steps:
- Log in to your account on boiseclassicmovies.com/login
- Add movie tickets to your shopping cart as you normally would
- Go to checkout
- Instead of entering your credit card information or going through PayPal, enter the number of points you want to use in the field marked, “Reward Points”
- Complete your checkout as you normally would by clicking the “Review” button, and then the “Submit Order” button on the following page.
- That’s it! You’ll have tickets waiting for you as soon as the deal tips.